Frequently Asked Questions
Click the links below for answers to our most common questions.
More more in-depth guidance, see our Help Topics.
Why doesn't my eBook look exactly like my print book?
Because of the way eReaders display content, your eBook will never be a mirror image of your print book. Different eReading devices allow users to personalize their reading experience. This means that users can choose different font sizes and styles. Other factors that affect the look of your eBook include screen size and the display technology used by each device. Read more about the Differences Between eBooks and Print Books.
When will my eBook be for sale?
You can expect to see your eBook for sale in about 6-8 weeks from the time you upload your files, depending on how quickly you complete your steps in the process (such as reviewing your files) and whether or not you purchase editing services. Rush formatting is available. For a more in-depth look at each step in the process, see our ePublishing Timeline.
Why does my PDF need to be converted?
An eBook is a very different format than a print book. While a print book can be digitized by creating a PDF, a PDF is not the same as an eBook. Just because something can be viewed on a computer doesn't mean it will work on everything electronic. A PDF can't just be scanned and then viewed on the Kindle. A true eBook has one of two file types: MOBI or EPUB. Essentially, the only difference between these is the accessibility. MOBI can only be read on the Amazon Kindle. EPUB is the "universal" file type that can be read on all other eReading devices. When your book is formatted into an eBook, we convert the original file type - PDF, Word document, or InDesign - and we create both MOBI and EPUB. This then allows for your book - now an eBook - to be accessible on all major eReading devices. Read more about the Differences Between eBooks and Print Books and eBook Limitations.
What is eBook formatting, exactly?
eBook formatting is the process of taking the raw text of your eBook and using code to make everything display in a way that is recognized by eReaders. Every formatting feature in your eBook is created using this code, which then translates to the layout seen on your eReading device. This process is very similar to building a website, which is why we do all of our formatting by hand! Learn more about What Goes Into Creating Your eBook.
What is PDF Conversion?
Sometimes, a PDF is a very different "creature" than a Word document or other file type. PDFs can be very difficult to convert to eBooks, and they often require extra time and attention to achieve the same quality as eBooks created from other file types. To the naked eye, the text in a PDF looks just fine. However, the computer doesn't always "think" this way. To the computer, a PDF is essentially one very large image, and sometimes the text in that "image" appears very jumbled to the computer. PDF conversion means that additional hand-formatting is required to ensure proper conversion to our eBook platform. All PDFs are subject to a $30 PDF prep fee. Read more about Additional Fees.
Do I need to design my book before you turn it into an eBook?
No. A file is best formatted if it comes in its "purest" form. It's fine if you have a PDF of your printed book that was designed by a professional designer, but if you don't, we only ask for a Word document that contains all of your final edits.
Please don't add page numbers, page headers, or fancy typographical elements, as they will not be included in the final eBook.
How long does the process take?
When you upload your files to Publish Green, we assess them to make sure that we don't need anything else from you. If we don't, then we'll get started on your sample chapter, which you will get to approve after 7 business days, then the formatting, which takes 15 business days. If you spot any revisions you'd like to make, we will format those for you within 5 business days of their submission. We estimate about 6-8 weeks for this whole process. (Note, the timeline will be lengthened to accommodate editing services, if purchased). If you purchase Rush Formatting, we will format your eBook within 7 business days (see below). Read more about our timeline.
What is "Rush Formatting"?
Rush Formatting is a service that we offer in which we format your eBook in 7 business days, rather than the standard 15. After 7 days is up, you can review your file, and any revisions will be made within 2 business days, rather than 5. If you've purchased a distribution package, we will list your eBook on Amazon, iBookstore, BN.com and MyBookOrders.com (if applicable) within 2 business days.
What are MOBI and EPUB?
These are words that you will see a lot in the ePublishing industry. They refer to an eBook’s file type. (Think PDF vs. DOC or JPG vs. GIF.) Different eReaders recognize different file types. Amazon’s Kindle can read a MOBI file, while the iPad, Nook, and most other eReaders only recognize an EPUB file. Publish Green formats your eBook for both file types, so all of your bases are covered.
What is a software eReader?
Not everyone uses a device, like a Kindle or a Nook, to read their eBooks. You can also download software to your computer that is capable of reading eBook files. This is just like downloading Adobe Acrobat Reader to open PDFs on your computer. Some people opt to read on their laptops using a software eReader rather than buying a separate device. Microsoft eReader and eReader Pro are just a couple examples of the software eReaders you will find. Many major brands, such as Barnes and Noble and Amazon, also offer software eReader programs that can be used on their own or in conjunction with their actual devices.
Will you take a scanned document?
No. Unfortunately, we can’t take a scanned document. If you upload a scanned version of your book, we will ask you to upload a different version as a PDF, Microsoft Word Doc, or InDesign file. Even though the text in a scanned document makes sense when you look at it, a computer only recognizes it as one giant image. We need to be able to access the "raw" text of your book in order to format it.
Can I use my own ISBN?
Yes. If you have already purchased your own ISBN, we can use this. However, it cannot be the same as the one that appears in your print book. Each version of your eBook needs its own ISBN.
When you distribute through Publish Green, we provide ISBNs free of charge. Read more about eBook ISBNs.
Why is there an additional fee for submitting a PDF?
PDFs can be very difficult to convert to eBooks, and they often require extra time and attention to achieve the same quality as eBooks created from other file types. All PDFs are subject to a $30 PDF conversion fee to cover the additional hand-formatting necessary to ensure accurate conversion to our eBook platform. Read more about Additional Fees.
Will I ever have to pay more than what my package costs?
Sometimes. When you place an order with Publish Green, we will ask for a word, image, and footnote count for your book. If any of these exceed the amount included in the package (75,000 words, 10 images, 10 footnotes), we will charge you for these at the time you place your order.
Once you upload your book files, we will conduct an assessment to determine the exact number of words, images, and footnotes. If these differ from the counts you gave us when placing your order, we will charge or refund you accordingly. If your book is very complex, it may be subject to a complexity fee, which is determined at the time of assessment. Read more about Additional Fees.
Do I get to see my eBook before you distribute it?
After we format your eBook, you will get to see it and even upload it to your eReader before we begin distribution (or provide you with the final file, if you're doing your own distribution). If you see anything that needs to be changed, you'll be able to let us know. We actually require that you, as the author, review the eBook file after we format it, because we want you (and need you) to be involved in the process. We'll provide you with detailed instructions on how to do revisions when we get to that stage in the process.
Why do editorial revisions have a cost and take more time?
When you submit your manuscript or print file for formatting, we assume that this is the final version of your book, and that no additional changes will be needed. When we build your eBook, we are essentially extracting all of the text from your original manuscript and building your file from the ground up, using eBook-specific HTML and your submitted document as a guide. If text needs to be changed after this point, it requires us to go into the source code of the eBook, make the adjustment, then close your files back up again. Additionally, when working with your eBook, we do not see words on a page, like you do. Instead, we see long lines of code that correspond with how your book will look on an eReader. For this reason, making unexpected changes may take a bit longer than they would for a print book or other types of files. These types of changes will incur an additional charge for the extra time and work required of the formatter. Find out more about how we create an eBook.