Help Topics
Explore the topics below for answers to your eBook questions, or see our FAQ for quick answers about the basics.
Getting Started
I just bought a package, now what?
What are Author Tasks and how do I complete them?
Is there any required software?
When do you start formatting my book?
How do I change my account information?
Appearance
Why doesn't my eBook look like my print book?
I've downloaded my eBook for review and I need help.
Where is the Table of Contents?
I'm trying to view my eBook, and can't get it onto my device.
What design limitations do eBooks have?
Why can't you make an eBook with multi-column text?
What is a "supported feature" and why can't you support something that is in my print book?
I don't understand why my eBook can't have the same layout as my print book.
Requirements
Is there anything that cannot be an eBook?
Do I need to design my book before you turn it into an eBook?
Packages & Cost
Why do editorial revisions have a cost and take more time?
Copyright Protection
Do I retain all the rights to my eBook?
Can you disable eBook lending?
eBook Formatting & Conversion Process
What is eBook formatting, exactly?
Do I get to see my eBook before you distribute it?
How is creating an eBook different from creating a file for print?
What steps are involved in creating an eBook?
What is Fixed Layout Formatting?
eBook Distribution
When will my eBook be for sale?
Can I make changes to my eBook after it's been listed online?
Can you track how many copies I sell?
When will I be able to view my sales reports?
Can you track how many people are looking at my eBook online?
How long will you keep my eBook in distribution?
What if I don't want you to distribute my eBook?
eBook Royalties
How much can I expect to earn?
How often will I get my royalty payments?
Why haven't I received my royalty check?
